Refund Policy

1. What this policy covers

This policy covers two paid services. One is the study-abroad agency service (fixed price), which includes the self-introduction essay, the admission application, application submission, visa issuance and aftercare after you enroll. The other is KUMP Pass, a monthly service with one-to-one counselor connection and paid lectures by guest instructors.

The basic features of the app, such as university recommendations, basic lectures, the community and the calendar, are free, so they are not covered by refunds.

2. Agency service (fixed price)

We refund: if you apply to the schools KUMP proposed and all of the proposed schools reject you, we refund 100% of the amount you paid.

We do not refund: if you apply to another school you chose yourself instead of a school that KUMP proposed, no refund is available.

"A school KUMP proposed" means a school that KUMP proposed to the student based on the counseling and recorded in the student's information (the database on KUMP's servers).

If you request a refund within 3 days of the day you confirm the last rejection, you get 100% back. If you could not request within that time because of personal circumstances, you get 90% back on day 4, 80% on day 5, 70% on day 6 and 60% on day 7. From day 8, no refund is available.

Visa fees and the administrative agent's fee are included in the fixed price and KUMP pays them. We do not charge them separately or deduct them from your refund.

3. KUMP Pass

Each time you pay, you can ask for a refund within 72 hours (3 days) of paying. We consider this enough time to notice a payment made by mistake.

However, even within the 72 hours, no refund is available if you have already used a paid service, such as one-to-one counselor connection or paid lectures.

Customers of the agency service (fixed price) receive the same benefits free of charge during the aftercare period (365 days). If you start KUMP Pass after that period, these rules apply.

You cancel the subscription with the "Cancel subscription" button in the profile settings of the app. After you cancel, you can keep using paid services for the rest of the paid period, and the subscription ends automatically on the next monthly payment date (you are not charged again).

4. How to request a refund

Please request a refund at our customer contact email (contact@primeowner.vip). Tell us the name of the payer and the payment date and we will check.

Refunds are returned by the method you paid with (for example, PayPal). We process a refund within 2 business days of your request, and the exchange rate is the rate on the day you requested the refund. KUMP bears payment fees such as PayPal's.

5. Your rights under the law

This policy does not reduce the rights that e-commerce and other consumer laws give you. Where the law is more favorable to you, the law applies.

6. Changes to this policy

If we change this policy, we post a notice in the app announcements for at least 14 days in total: 7 days before and 7 days after the effective date. The policy shown before you pay applies to that payment.